Client Information
Scheduling Link and Client Portal
I use a secure online Client Portal for scheduling, client registration, and billing. Select Schedule an Appointment above to learn more about scheduling with me.
For New Clients
If you are a new client, interested in scheduling an initial appointment, you are free to do so through the Client Portal. You do not need my approval to schedule an initial appointment. I admittedly struggle to return phone calls that require confidentiality as my work hours are often absorbed meeting with clients.
Scheduling
One of the benefits of my practice is the Client Portal gives clients greater accessibility to scheduling 24 hours a day, 365 days a year. I use an online secure registration and scheduling system that allows client to schedule, pay balances, change appointments at their convenience. For more information go to the Schedule an Appointment page.
Insurance:
Currently, I accept most policies of the below carriers (please read Insurance Disclaimer below):
Insurance Disclaimer: Every insurance policy is unique. I am an approved provider for most networks of the above carriers but I do not know the nuisances of every policy and I am not responsible for fees incurred if I am not an approved provider for a specific network. I strongly encourage every client to call their insurance carrier (there should be a Member Services phone number on the back of your insurance card) and ask:
(1) Am I an approved service provider for your network?
(2) What is your copay?
(3) Do you have a deductible?
(4) Are there any limitations on mental health services (number of covered sessions? couples therapy? 45-minute or 6-minute sessions cover?) ?
In cases in which a copay is unknown, a $25 fee will be charged at the initial session to go toward to co-pays and your insurance policy will be billed. That fee will be refunded if you insurance does not require a copay.
Fees
Fees for service are due at the time of service. The cost per session without insurance, referred to as the "self pay" fee, is $120 per session.
Letter regarding service/treatment: $35
Completion of forms: $35
Court testimony: $250 for first two hours, $120 for every hour after that. (Time includes travel time.)
What if I am going to be late for an appointment?
If you are going to be more than 15 minutes late to a scheduled appointment, kindly leave me a voicemail or text, but consider the appointment to be missed. We all run late from time to time but, as a therapist, I am not able to bill for that session if is significantly shortened. More importantly, I need the full session time to do quality work, versus feeling rushed.
What if I forget an appointment or must cancel at the last minute?
A no-show fee of $45 is charged for missed appointments if they are not cancelled within 24 hours of the scheduled appointment time. I understand unforeseen circumstances and emergencies occur, so if you must cancel within 24 hours of your scheduled appointment, please send me a message to explain if you would like to avoid the missed appointment fee.
Payment
I prefer clients register a credit card, debit card, or flexible spending account card online with your profile or allow me to assist you with that process. Having your payment on file is the most efficient in terms of time and reduces time used in your session. I understand some people are not comfortable with having a payment on file so I also accept cash and check payments.
Cash Payment
You are welcome to pay in case but please note, due to the nature of my office, it is unlikely that I will have change so I encourage you to bring the exact amount of your co-pay. If you overpay, you can get a credit on your account, which will be refunded to you if not used in a timely manner.
Check Payment
If you choose to pay in cash, please make check out to M. Beth Morgan, Ph.D. Should your check be returned due to insufficient funds, my office will charge a $25 fee to your account.
Location
My office is located at 3271 Gondola Drive, Lexington, Kentucky 40513. Click here to view map. Written directions are also listed on the Contact information page. Pull into the driveway, parking is available at the bottom of the drive. When you park, you will see my office sign with a set of glass doors just beyond the sign. This is the entrance to the office space reception area.
Security Surveillance
Please be advised that the property is protected by a security system, including video surveillance. To protect your privacy, be assured there is no audio or video filming within the therapeutic office space but video surveillance is active to protect property in other areas including the parking area and office entrance.
Inclement weather policy:
In cases of inclement weather, I will email or text to let you know the status of the office. As a general rule, if Fayette County Schools are cancelled due to weather, my office is closed. I do not trust my driveway to remain safe for my clients so, for your protection and my peace of mind, I follow Fayette County's weather cancellation schedule unless otherwise stated.
What to expect at your first session:
When you arrive, you will enter a small reception area. If you have received reminder message, then you are expected and that I will be with you momentarily. Have seat and I will be right with you. Please be on time. I keep a very tight schedule and I am punctual. I will likely greet you within minutes of your appointment time. While punctuality is requested and appreciated, arriving early is not necessary as I generally have clients or other appointments scheduled prior to your appointment. Appointments last 50-55 minutes.
If you have completed your profile online, then all you will need is your identification, insurance card and co-payment.
I use a secure online Client Portal for scheduling, client registration, and billing. Select Schedule an Appointment above to learn more about scheduling with me.
For New Clients
If you are a new client, interested in scheduling an initial appointment, you are free to do so through the Client Portal. You do not need my approval to schedule an initial appointment. I admittedly struggle to return phone calls that require confidentiality as my work hours are often absorbed meeting with clients.
Scheduling
One of the benefits of my practice is the Client Portal gives clients greater accessibility to scheduling 24 hours a day, 365 days a year. I use an online secure registration and scheduling system that allows client to schedule, pay balances, change appointments at their convenience. For more information go to the Schedule an Appointment page.
Insurance:
Currently, I accept most policies of the below carriers (please read Insurance Disclaimer below):
- Most Anthem Blue Cross Blue Shield, NOT UK's HMO and a couple other policies, please verify before scheduling
- United/Optum
- Humana
- Aetna
- Cigna
Insurance Disclaimer: Every insurance policy is unique. I am an approved provider for most networks of the above carriers but I do not know the nuisances of every policy and I am not responsible for fees incurred if I am not an approved provider for a specific network. I strongly encourage every client to call their insurance carrier (there should be a Member Services phone number on the back of your insurance card) and ask:
(1) Am I an approved service provider for your network?
(2) What is your copay?
(3) Do you have a deductible?
(4) Are there any limitations on mental health services (number of covered sessions? couples therapy? 45-minute or 6-minute sessions cover?) ?
In cases in which a copay is unknown, a $25 fee will be charged at the initial session to go toward to co-pays and your insurance policy will be billed. That fee will be refunded if you insurance does not require a copay.
Fees
Fees for service are due at the time of service. The cost per session without insurance, referred to as the "self pay" fee, is $120 per session.
Letter regarding service/treatment: $35
Completion of forms: $35
Court testimony: $250 for first two hours, $120 for every hour after that. (Time includes travel time.)
What if I am going to be late for an appointment?
If you are going to be more than 15 minutes late to a scheduled appointment, kindly leave me a voicemail or text, but consider the appointment to be missed. We all run late from time to time but, as a therapist, I am not able to bill for that session if is significantly shortened. More importantly, I need the full session time to do quality work, versus feeling rushed.
What if I forget an appointment or must cancel at the last minute?
A no-show fee of $45 is charged for missed appointments if they are not cancelled within 24 hours of the scheduled appointment time. I understand unforeseen circumstances and emergencies occur, so if you must cancel within 24 hours of your scheduled appointment, please send me a message to explain if you would like to avoid the missed appointment fee.
Payment
I prefer clients register a credit card, debit card, or flexible spending account card online with your profile or allow me to assist you with that process. Having your payment on file is the most efficient in terms of time and reduces time used in your session. I understand some people are not comfortable with having a payment on file so I also accept cash and check payments.
Cash Payment
You are welcome to pay in case but please note, due to the nature of my office, it is unlikely that I will have change so I encourage you to bring the exact amount of your co-pay. If you overpay, you can get a credit on your account, which will be refunded to you if not used in a timely manner.
Check Payment
If you choose to pay in cash, please make check out to M. Beth Morgan, Ph.D. Should your check be returned due to insufficient funds, my office will charge a $25 fee to your account.
Location
My office is located at 3271 Gondola Drive, Lexington, Kentucky 40513. Click here to view map. Written directions are also listed on the Contact information page. Pull into the driveway, parking is available at the bottom of the drive. When you park, you will see my office sign with a set of glass doors just beyond the sign. This is the entrance to the office space reception area.
Security Surveillance
Please be advised that the property is protected by a security system, including video surveillance. To protect your privacy, be assured there is no audio or video filming within the therapeutic office space but video surveillance is active to protect property in other areas including the parking area and office entrance.
Inclement weather policy:
In cases of inclement weather, I will email or text to let you know the status of the office. As a general rule, if Fayette County Schools are cancelled due to weather, my office is closed. I do not trust my driveway to remain safe for my clients so, for your protection and my peace of mind, I follow Fayette County's weather cancellation schedule unless otherwise stated.
What to expect at your first session:
When you arrive, you will enter a small reception area. If you have received reminder message, then you are expected and that I will be with you momentarily. Have seat and I will be right with you. Please be on time. I keep a very tight schedule and I am punctual. I will likely greet you within minutes of your appointment time. While punctuality is requested and appreciated, arriving early is not necessary as I generally have clients or other appointments scheduled prior to your appointment. Appointments last 50-55 minutes.
If you have completed your profile online, then all you will need is your identification, insurance card and co-payment.